Non–Transferable Limited Warranty
This product is warranted to be free from defects in materials and workmanship for a period of two years from the date of purchase. Jenesco, Inc. may, at its option, replace or repair without charge. The customer will pay shipping to and from the repair site. Warranty shall be voided if damaged from acts of God, terrorist activity, or unauthorized service, as a result of negligent or improper use of the unit, such as operating the machine in high humidity (>65%), using it in the presence of chemicals that affect its safe and normal operation, or failure to keep the inside dust free by not cleaning or replacing the filter, or by theft or loss of the product. Ozone plates and filters are not covered by this warranty as they are consumables and replacements are available for sale from Jenesco. In no event shall Jenesco Inc. be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of our products. (This warranty gives you specific legal rights, which may vary from state to state.)
If customer is not completely satisfied, all the products sold by Jenesco, Inc. come with a 30–day money back guarantee on the price of product. Customer is responsible for shipping charges on returns. Customer is advised to insure package when returning. Customer must include purchase information so that credit can be issued. (Note: Distributors must call for an RMA# before sending any repairs or returns.) Credit to customer will be issued within 2–4 weeks of resalable return of the product. If product is returned to Jenesco, Inc., damaged in any way, including shipping damage, full credit will not be given (Jenesco, Inc. will evaluate repair costs and issue credit accordingly). No shipping charges will be credited on items returned for repair or credit.
All returns and repairs should be shipped to the following address, along with your name, address, phone number, and a brief description of any problem, to insure it is returned expeditiously:
1 Old Nashua Road, Unit #12, Amherst, NH 03031
Tel: (603) 673 4830 Fax: (603) 673 4499